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Terms and Conditions

We value the trust you place in Snaps Fashion. That's why we insist upon your reading these Terms of Use carefully. The Terms of Use and policies about Privacy, Fees, Payments, Promotions, Delivery, Returns and Refund together shall form the entire Terms of Use.

Terms of Use

These terms of use, read together with the (i) privacy policy, (ii) Shipment policy, and (iii) cancellation, return, exchange and refund policy constitute a legal and binding agreement between you and Snaps Fashion Retail Limited, a Company registered under Companies Act 2021, having its registered office at Rajdhani Market, Bari Road & Birla Mandir Road, Patna, Bihar 800004.

The Agreement, inter alia, provides the terms that govern your access to use (i) Snaps Fashion’s website: www.snapsfashion.com , and its mobile applications (“Platforms”), (iii) Snaps Fashion’s online & off line stores and related solutions thereof, which inter alia facilitates sale and retail of apparels, life style, fashion; such as Process Food, Staples, Packaged Drinking Water & Beverages; electronics, and etc. merchandise (“Products”) through the Platforms, and (iv) related and connected a number of internet-based through Platforms hereof that may be provided by Snaps Fashion from time to time (collectively referred to as the “Services”).

You hereby understand and agree that the Agreement forms a binding contract between Snaps Fashion and anyone who accesses, browses, or purchases the Products and uses the Services in any manner (“User”) and accordingly, you hereby agree to be bound by the terms contained in the Agreement. If you do not agree to the terms contained in the Agreement, you are advised not to proceed with purchasing the Products or using the Services. The terms contained in the Agreement shall be accepted without modification. The use of the Services would constitute acceptance of the terms of the Agreement.

Terms and Conditions Applicable to Users

Users must be 18 years of age or older to register, or visit or use the Services in any manner. By registering, visiting or using the Services, you hereby represent and warrant to Snaps Fashion that you are 18 years of age or older, and that you have the right, authority and capacity to use the Services, and agree to abide by the Agreement. If a User is below 18 years of age, it is assumed that he/she is using/browsing the Platforms under the supervision of his/her parent or legal guardian and that such User’s parent or legal guardian has read and agrees to the terms of this Agreement, including terms of purchase of Products, on behalf of the minor User. Should Snaps Fashion be made aware that a User is under the age of 18 and is using/browsing the Platforms without the supervision of his/her parent or legal guardian, Snaps Fashion reserves the right to deactivate such User’s account without further notice.

The Agreement is governed by the provisions of Indian law, including, but not limited to:

       The Indian Contract Act, 2021;
       The Information Technology Act, 2021;
       The rules, regulations, guidelines and clarifications framed there under, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2021 (“SPI Rules”) and;

The Information Technology (Intermediaries Guidelines) Rules, 2021 (“IG Rules”).

The contents of Services, information, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on the Platforms or any of the other Services are the property of Snaps Fashion, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors and sister companies, as the case may be (“Snaps Fashion Content”), and are protected under copyright, trademark and other applicable laws. You shall not modify the Snaps Fashion Content or reproduce, display, publicly perform, distribute, reverse engineer or otherwise use the Snaps Fashion Content in any way for any public or commercial purpose or for personal gain.

Snaps Fashion authorizes you to view and access the Snaps Fashion Content solely for identifying Products, carrying out purchases of Products and processing returns and refunds, in accordance with Return and Refund Policy, if any. Snaps Fashion, therefore, grants you a limited, revocable permission to access and use the Services. This permission does not include permission for carrying out any resale of the Products or commercial use of the Snaps Fashion Content, any collection and use of product listings, description, or prices, and, any derivative use of the Platforms or of Snaps Fashion Content.

As means to assist the Users in identifying the Products of their choice, Snaps Fashion provides visual representations on the Platforms including graphics, illustrations, photographs, images, videos, charts, screenshots, info graphics and other visual aids. While reasonable efforts are made to provide accurate visual representations, Snaps Fashion disclaims any guarantee or warranty of exactness of such visual representation or description of the Product, with the actual Product ultimately delivered to Users. The appearance of the Product when delivered may vary for various reasons.

Users may make purchases on the Platforms. For the purposes of identifying a User, Snaps Fashion may, from time to time, collect certain personally identifiable information such as your first name and last name, email address, mobile phone number, postal address, other contact information, demographic profile, etc. Users may also register themselves on the Platforms. Registration on the Platforms is one-time and you are required to remember your username and password and keep the same confidential. In the event where you have misplaced your username and password details, you can retrieve and change the same using the “forgot username/password” option on the Platforms.

The User shall assume all risks, liabilities, and consequences if his/her account has been accessed illegally or without authorization through means such as hacking and if through such unauthorised access, a purchase of Products has been made through the Services. It is specifically clarified that payments of monies towards any Products purchased through the Services by unauthorised or illegal use of the User’s account shall entirely be borne by the User.

Snaps Fashion may, at any time and without having to service any prior notice to you: (i) upgrade, update, change, modify, or improve the Services or a part of the Services in a manner it may deem fit, and (ii) change the contents of the Agreement in substance, or as to procedure e or otherwise; in each case which will be applicable to all Users. You hereby agree that this is in the fairness of things given the nature of the business and its operations and you will abide by them. As such, you must keep yourself updated at all times and review the terms of the Agreement from time to time. Such changes shall be made applicable when they are posted. Snaps Fashion may also alter or remove any content from the Platforms without notice.

While Snaps Fashion shall make reasonable endeavors to maintain high standards of security and shall provide the Services by using reasonable efforts, Snaps Fashion shall not be liable for any interruption that may be caused to your access or use of the Services.

Access to and registration on the Platforms is free of cost. Although unlikely, Snaps Fashion may modify the Fee, Payment and Promotions Policy to include a fee on access and browsing of the Platforms, or for use of any new service introduced by Snaps Fashion without serving prior notice on the Users.

The Services included on or otherwise made available to the Users through the Platforms are provided on an “as is” and “as available” basis without any representations or warranties, express or implied, except if otherwise specified in writing. Snaps Fashion does not covenant or warrant that:

       The Services will be made available at all times;
       The Snaps Fashion Content available on the Platforms is complete, true, accurate or non-misleading; and
       The Products are of specified merchantability, merchantable quality and fit for use for a particular purpose.

Prices for Products are described on our website and are incorporated into these terms by reference. All prices are in Indian rupees. Prices, products and services may change at Snaps Fashion‘s discretion, without any notice in advance.

The User hereby affirms that the information provided by him / her is true, correct and complete to the best of his / her knowledge and belief. The User agrees and understands that he / she will be solely responsible in the event of any inaccuracy or deviation there from at a later stage.

Links to Third Party Site/Information

The Platforms may contain link to other website, platforms, web application, contents and any other information in relation to third parties as available on the Platforms (collectively referred to as “Third Party Information”) are provided solely for your reference. Snaps Fashion is not endorsing the Third Party Information and is not responsible for any errors and representation nor is it associated with it and you shall access the Third Party Information at your own risk.

Further, it is up to you to take sufficient precautions to ensure that whatever links you select, whether from the Platforms, or other Services, is free of such items such as, but not limited to, viruses, worms, Trojan horses, defects and other items of a destructive nature.

Intellectual Property Rights

All the intellectual property used on the Platforms by Snaps Fashion, including the Snaps Fashion Content, shall remain the property of Snaps Fashion, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or of any third party hosting such intellectual property on the Platforms. Except as provided in the Agreement, the materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of Snaps Fashion, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or any third party hosting such material on the Platforms, as the case may be.

If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at [email protected] and let us know of your concerns.

Unlawful or Prohibited Use

You deserve to Snaps Fashion that you will comply with all applicable laws, statutes, ordinances and regulations regarding the use of the Services and any other related activities. You further warrant that you will not use the Platforms in any way prohibited by terms contained in the Agreement or under applicable law.


You acknowledge and undertake that you are accessing the Services and purchasing the Products at your own risk and that you are using prudent judgment before placing an order for a Product or availing any Services through the Platforms. Snaps Fashion shall, at no point, be held liable or responsible for any representations or warranties in relation to the Products. Refund of the price paid for the purchase of a Product or replacement thereof shall be governed by the Return and Refund Policy which may be accessed at www.snapsfashion.com. 

Snaps Fashion does not provide or make any representation, warranty or guarantee, express or implied about the Platforms, Products or the Services, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.

The maximum aggregate liability of Snaps Fashion, in respect of all Services provided, and all transactions undertaken by the User by using the Services, shall be limited to a maximum of cost of the Product.


You hereby agree to indemnify and hold harmless Snaps Fashion , its affiliates, officers, directors, employees, consultants, licensors, agents and representatives from any and all claims, losses, damages, and/or costs (including reasonable attorney fees and costs) arising from (i) your access to or use of the Services or Products, (ii) violation of the Agreement, (iii) infringement, or infringement by any other user of your account with Snaps Fashion, (iv) action or inaction on behalf of Snaps Fashion ’s third party affiliates, manufacturers, vendors, suppliers and logistic partners in providing services; and (v) infringement of any intellectual property or other right of any person or entity. Snaps Fashion shall notify you promptly of such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide Snaps Fashion with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage or cost.


If any provision of the Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision and the remaining part of such provision and all other provisions of the Agreement shall continue to be in full force and effect.

Term and Termination

The Agreement will remain in full force and effect while you use any Service in any form or capacity.

Snaps Fashion reserves the right to terminate its Services provided to you in the event of breach of any terms contained in the Agreement, misrepresentation of information, any unlawful activity or if Snaps Fashion is unable to verify or authenticate any information you submit to it.

The User may terminate the Agreement at any time, provided that the User discontinues any further use of the Platforms or Services.

It is specifically clarified that any termination of the Agreement by a User shall not cancel the User’s obligation to pay for a Product purchased on the Platforms, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.

Any provision of the Agreement which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of the Agreement shall survive the termination or expiration of the Agreement.

Dispute Resolution and Governing Law

The Agreement and any contractual obligation between Snaps Fashion and User under the Agreement shall be governed by the laws of India, subject to the exclusive jurisdiction of the courts at ​Patna, Bihar.

All disputes will be subject to arbitration at Patna, Bihar in accordance with the Arbitration and Conciliation Act, 2021. The arbitration proceedings shall be conducted in the English language. Snaps Fashion and the disputing User shall be entitled to appoint 1 (one) arbitrator each and the 2 (two) arbitrators so appointed will jointly appoint the 3rd (third) arbitrator.

Arbitration awards shall be reasoned awards and shall be final and binding on Snaps Fashion and the disputing User, and shall be enforceable in any court of competent jurisdiction.


All notices and communications shall be in writing, in English and shall be deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent by email, with due acknowledgment or complete transmission to the following address:

Postal Address: Snaps Fashion Retail Limited at Rajdhani Market, Bari Road & Birla Mandir Road, Patna, Bihar 800004.

Email Address:  [email protected]


Headings, subheadings, titles, subtitles to clauses, sub-clauses and paragraphs are for information only and shall not form part of the operative provisions of the Agreement and shall be ignored in construing the same.

Words denoting the singular shall include the plural and words denoting any gender shall include all genders.

The words “include” and “including” are to be construed without limitation.